CARE ASSISTANT
SVAutomatic Delivery and Loyalty Discount
Draft of 22 October 2026. This document forms an integral part of the General Terms and Conditions of Sale and supplements them on a single point: automatic delivery, and the discount that increases with its duration. For everything else—prices, delivery, right of withdrawal, statutory warranties, complaints—the standard documents apply unchanged.
1. What automatic delivery is
You choose a product, a quantity, and a delivery schedule. At each scheduled date, we prepare and dispatch the same order without you having to think about it.
This is not a fixed-term commitment: there is no minimum period, no penalty, and no notice period. You can cancel whenever you wish, in just one click.
2. How you manage it, without an account
We do not ask you to create an account. Upon subscribing, you receive a personal link: this link gives you access to your automatic delivery. Please keep it safe.
From this link, and at any time, you can:
| skip the next delivery | you still have stock |
| pause | resume whenever you are ready |
| change the frequency | more often, or less |
| cancel permanently | free of charge and without giving any reason |
This link provides access to your automatic delivery: treat it like a password. If you lose it or believe someone else has obtained it, write to us at sk@nateen.com and we will issue a new one.
3. Delivery frequency
You choose between 2, 4, 6, 8, or 12 weeks. We count in weeks rather than months: protective products are used on a weekly basis, and "every three weeks" is a genuine need that monthly options cannot accommodate.
4. The price, for each delivery
The price of each delivery is the price in effect on its scheduled date, including discounts. It is not fixed at the time of subscription.
A price increase will never apply without prior notice. If the price of your automatic delivery increases, we will write to you at least fourteen days before the next scheduled date, which will be postponed accordingly. You may then cancel or modify your automatic delivery before it is charged at the new price. If you take no action, the next delivery will be charged at the notified price.
A price decrease, on the other hand, applies immediately and without any formality.
Delivery charges, VAT, and payment methods are governed by the documents “Delivery, Delivery Times and Costs” and “Payment, Prices and VAT”.
5. Automatic delivery discount
Choosing automatic delivery entitles you to a discount on every delivery, starting with the very first:
| Country of delivery | Discount |
|---|---|
| Slovakia | 10 % |
| Poland, Czech Republic | 5 % |
| Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Romania, Slovenia, Spain, Sweden | 5 % |
| Cyprus, Finland, Greece, Sweden | 5 % |
It does not depend on duration: it remains in effect for as long as automatic delivery is active.
6. Loyalty discount
To this discount is added a loyalty discount, which increases with the duration of your automatic delivery.
How it is earned. You earn one percentage point for every three paid deliveries. Only deliveries that have actually been paid for count: a skipped, postponed, or unpaid delivery does not contribute to it.
It is capped, and the cap depends on the country of delivery:
| Country of delivery | Loyalty cap | Total discount at cap | Reached after |
|---|---|---|---|
| Slovakia | +4 % | 14 % | 12 paid deliveries |
| Poland, Czech Republic | +2 % | 7 % | 6 paid deliveries |
| Austria, Belgium, Bulgaria, Denmark, Spain, Estonia, France, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Slovenia | +1 % | 6 % | 3 paid deliveries |
| Cyprus, Finland, Greece, Sweden | none | 5 % | — |
Beyond the cap, duration continues to accrue, but the discount will no longer increase.
It is expressed in whole percentage points. We do not apply fractions of a percent: a price fluctuating by a few cents from one delivery to the next would be confusing.
7. What retains the loyalty discount, and what causes it to be lost
| Your action | Effect on the loyalty discount |
|---|---|
| Skipping a delivery | None—it is retained |
| Pausing | Retained, but it does not increase during the pause |
| Changing frequency, quantity, or address | None—it is retained |
| Cancelling automatic delivery | It is lost |
If you resubscribe after cancelling, your loyalty discount resets to zero.
This discount rewards the continuity of an ongoing automatic delivery. It is not a store credit and is not reclaimed retroactively: previously paid deliveries remain at the price at which they were invoiced. Cancelling costs you nothing and incurs no liability; only the future benefit ends along with the automatic delivery to which it was attached.
8. What the loyalty discount is not
- It cannot be combined with a welcome discount or any promotional code applied to the
same delivery: whichever discount is most favourable will apply, never both.
- It has no cash value: it cannot be refunded, converted into cash, or paid out.
- It is non-transferable: it is linked to your automatic delivery, not to you personally
or to your delivery address.
- It does not apply to delivery charges, VAT, or payment processing fees.
9. Cancellation
In one click from your personal link, at any time, free of charge and without giving any reason. Cancellation takes effect immediately: no further delivery or payment will follow.
If a delivery has already been paid for when you cancel, it will be dispatched to you.
10. Right of withdrawal
The statutory right of withdrawal applies to each delivery, just as with any order: fourteen days, without giving any reason. The procedure and the cancellation form are set out in the document “Right of Withdrawal”.
The hygiene exception applies in the same manner: a bag unsealed after delivery cannot be returned; an intact bag can. See Article 7 of the General Terms and Conditions of Sale.
Exercising your right of withdrawal for an individual delivery does not cancel automatic delivery: to do so, please use your personal link.
11. Changes we may make
We may change the rates, caps, and accrual schedule described herein. Any change **will never deprive you of a discount already earned** on your ongoing automatic delivery. Should a change reduce a benefit you currently enjoy, we will notify you under the same conditions as a price increase, and you may cancel before it takes effect.
We may terminate the loyalty scheme for the future. Discounts already applied remain unaffected.
12. Contact us
Apogee Medical Supplies s. r. o. — Karpatské námestie 7770/10A, 831 06 Bratislava – Rača, Slovakia · IČO 57461660 · IČ DPH SK2122748870 Customer service: sk@nateen.com · response within 3 working days Returns and warehouse: Cesta poľnohospodárov 4, 971 01 Prievidza, Slovakia